We are excited to announce our third annual PHLAI conference. The theme of this year's conference is using artificial intelligence and machine learning to improve the customer experience.
From improving the efficiency of the customer experience to generating new insights and building deeper relationships with customers, artificial intelligence and machine learning is transforming the way companies around the world engage with their customers. At Comcast, we see artificial intelligence and machine learning as powerful tools for improving the customer experience. Artificial intelligence and machine learning is empowering our agents and enabling self-service tools, like the Xfinity Assistant, to provide smarter, more efficient interactions. Artificial intelligence and machine learning is monitoring our network to predict when a problem will occur so we can minimize any impact to our customers. And artificial intelligence and machine learning allows us to engage our customers at the right time, with the right messages, through the right channel to help ensure they are having the best possible experience with our products.
At this year's conference, we will hear from companies that have already used artificial intelligence and machine learning to improve the customer experience, and explore the potential of emerging artificial intelligence and machine learning research and technology to create new and innovative ways to engage with customers.
This year’s conference will focus on areas in artificial intelligence and machine learning that improve the efficiency of the customer experience, and generate new insights that build deeper customer relationships. Submit a proposal for a talk today if you have used artificial intelligence and machine learning to improve the customer experience, or are exploring the potential of emerging artificial intelligence and machine learning research for new and innovative ways to engage with customers. Some suggestions for topic areas are:
Proactively addressing customer issues
Technical Support and/or Service Support as it relates to Customer Service
Artificial Intelligence and Machine Learning in the Real World
Real world use cases vs more framework oriented (algorithms to scale)
Data engineering principles
Customer experience and AI at scale
Running algorithms at scale
Theory vs. operation use cases
Please complete the call for presentation form by July 8, 2019 so we can review your proposal for speaker consideration.
8:30 AM - 9:30 AM
Breakfast and Check-In
9:30 AM - 12:00 PM
12:00 PM - 1:00 PM
1:00 PM - 5:00 PM
5:00 PM - 7:00 PM
Comcast Technology Center
The newly opened 60-story, 1,121-foot Comcast Technology Center is the latest addition to our vertical campus, joining the Comcast Center, our global headquarters, 2 Logan, 3 Logan and Centre Square, in the heart of Philadelphia.
The new building serves as the dedicated home for our company’s growing workforce of more than 4,000 technologists, engineers, and software architects, as well as the operations of local broadcast television stations NBC10 and Telemundo62 and our incubator space for local technology startups at LIFT Labs.
In addition, our campus welcomes the Philadelphia community and visitors to enjoy the world-class Four Seasons Hotel Philadelphia at Comcast Center, excellent restaurants and retail stores, access to mass transit, and so much more.