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2019 - PHLAI - Artificial Intelligence and Machine Learning

  • Comcast Technology Center 1800 Arch Street Philadelphia, PA, 19103 United States (map)

We are excited to announce our third annual PHLAI conference. The theme of this year's conference is using artificial intelligence and machine learning to improve the customer experience.

From improving the efficiency of the customer experience to generating new insights and building deeper relationships with customers, artificial intelligence and machine learning is transforming the way companies around the world engage with their customers. At Comcast, we see artificial intelligence and machine learning as powerful tools for improving the customer experience. Artificial intelligence and machine learning is empowering our agents and enabling self-service tools, like the Xfinity Assistant, to provide smarter, more efficient interactions. Artificial intelligence and machine learning is monitoring our network to predict when a problem will occur so we can minimize any impact to our customers. And artificial intelligence and machine learning allows us to engage our customers at the right time, with the right messages, through the right channel to help ensure they are having the best possible experience with our products.

At this year's conference, we will hear from companies that have already used artificial intelligence and machine learning to improve the customer experience, and explore the potential of emerging artificial intelligence and machine learning research and technology to create new and innovative ways to engage with customers.


Earlier Event: June 20
2019 - Open Source
Later Event: October 8
2019 - Cloud Native Revolution