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"Using AI to Improve Customer Experience by Measuring Service Reliability Grade" by Preethi Bojja (Comcast)

We propose to enhance customer experience by leveraging unsupervised learning to classify severity levels - to define the intensity of service reliability grade experienced by customer in products usage, call center, etc. The techniques used as a resolution are not limited to auto encoders, clustering algorithms, and latent variable models. This effort will help us move toward maximizing product engagement, retention, mitigating churn, increasing customer lifetime value. AI methodologies help to unearth hidden factors that adversely affect quality customer engagement.  

Earlier Event: August 15
Workshops and Tours [PM Session]
Later Event: August 15
Afternoon Break