Back to All Events

"Bolster the Customer Experience with AI" by Diana Shaw (SAS)

Companies around the world recognize the importance and imperative of incorporating AI technologies (notably natural language processing and conversational AI) to improve organizational processes and deliver services more efficiently. But knowing where to start in such a rapidly evolving field can be overwhelming. Diana Shaw will define core AI technologies, practically explain how they work and share real world examples of AI in action. Beyond the software, companies must consider factors such as infrastructure, legacy systems, ethics, accountability and potential hurdles to successful adoption. Diana will address each of these areas in a discussion on best practices for implementing AI strategies.