Piers is Senior Vice President of Customer Experience at Comcast Cable responsible for using context, machine learning, and AI to transform the customer experience. Previously Piers was Vice President of Product Development for Comcast Video Products, including the X1 Platform, Comcast’s next generation video platform, and Xfinity TV streaming apps.
David Monnerat is Senior Director of Product Management in the Technology and Product organization of Comcast Cable. In this role, he is focused on using AI and machine learning to enhance the way that Comcast interacts with its customers. His specialty is taking data from systems and devices to predict optimal solutions that make customer experience interactions timely, relevant, and simple.
Since joining Comcast in 2001, David has built software and data solutions across multiple Comcast products. His innovative approach to problem-solving has resulted in 13 granted patents and 15 patents pending. Prior to joining the AI team, David worked for Comcast's Intellectual Property team and helped other Comcast inventors turn their ideas into potentially patentable solutions that leveraged technologies including machine learning, virtual reality, and wireless.
David holds a Master’s Degree in Information Systems from the University of Colorado at Denver, and is a U.S. Army veteran. He lives in Philadelphia with his wife and son.
Nij (Neeraj) Chawla serves as the Chief Customer Officer. Nij has held senior leadership positions at Oracle, most recently heading up the Stores and Commerce businesses for Oracle Retail. Nij led vision, strategy, product management, and business development for two suites of enterprise solutions at Oracle. He was a key leader in driving early mobile products coming out of Oracle, and he also led Engineering groups across multiple geographic locations for 8 enterprise products. Before Oracle, Nij founded and led a cross- org Retail technology and architecture group at 360Commerce and helped with the transition of that company into Oracle. Prior to 360Commerce, Nij headed up a consulting practice at Trilogy. Nij holds an Electrical Engineering (with Computers) degree from the University of Texas at Austin.